At the core of our team is Carlos, Ximena, and Bloyd.
Additionally, we have assistants online assistant and on the ground. Outside of that, we contract all other services. We have cleaners at each house, gardeners, pool maintenance technicians, handymen, plumbers, construction workers, and locksmiths. We are careful in who we work with as it represents Tu Casa Sayulita.

We have learned that the most financially transparent way of doing business is to separate the business into three main categories.

1) Property Care, Maintenance, and Enhancement: Fixed Monthly Fee
In order to come up with an accurate monthly fee, we need to get eyes on the property and understand all of the systems. This monthly fee covers our administrative work. Expenses from any purchases of products, service repairs, workers, utilities, etc. are charged to the house.

Once contracted, we make regular visits, ensuring everything remains in optimal condition. Besides scheduled preventative maintenance of drains and AC filters, we check for burnt-out light bulbs, leaks under sinks, behind toilets, address any maintenance concerns like salitre and deal with in-the-moment needs. Additionally, we will make recommendations for improvements as needed, consulting with owners for approval and discussing options. We purchase typical household consumables at the big box stores and ferreterias, providing you with facturas should you require them. We also take care of utilities, property taxes, and fees for cleaning, gardening, and pool maintenance, etc. We manage the staff, whether existing or those that we put in place.

We maintain an organized and transparent budget spreadsheet on Google Drive so that owners can see a real time expense report.

One of our strong points is that any time a problem arises, we are the first eyes on the issue. We don’t send a random service worker to check it out. We feel it is important that when we speak with owners about an issue, we have a full understanding of the issue. We then decide who is the best person for the job. If required, we can get quotes but in general, with the daily issues that arise, we handle them with the service providers we are confident can do the job correctly and to our standards.

Also included is the work to get all utility contracts in the name of the current owners or setting up new service for CFE, Telmex or other Internet options, Oromapas, etc.

2) Reservation Management 10%
We manage your Airbnb listing; owners simply add Tu Casa as Co-Hosts, and we take care of responding to messages, managing calendars, coordinating with guests, and providing recommendations for transportation, activities, and more. Additionally, we offer suggestions for optimizing your listing if necessary.

We handle Airbnb and Sayulita Life listings. Owners simply add us as Co-Hosts to Airbnb and we'll take care of responding to messages, managing calendars, and we can offer suggestions for optimizing the sites. We adapt a contract for your property for direct to owner bookings, as in the case of Sayulita Life.

We create a online house manual detailing the check-in process, local recommendations (we're happy to include your suggestions), and provide images and videos to enhance the guest experience and make it as seamless as possible.

This fee alone is 10% of bookings after taxes, fees, and cleanings.

3) Guest Care 10%
This category involves taking the guest from an online platform to a Whatsapp group with our team. From here we share links to pages on our web site that have recommendations for transportation, golf carts, chefs, etc. We also create a page specifically for the house, if needed, that works as a house manual, to cover FAQ’s. We ensure guests have all of the information they need for a smooth arrival, special activities they may want to do, etc. We welcome the group at the house for a personal check in, walk through, chat about the important aspects (security, water, toilet paper, Wifi, etc.) and ensure all their questions are asked. We check in with guests throughout their stay and have found that this personal touch gives renters confidence to share details about the house with us when something goes wrong.

This fee alone is 10% of bookings after taxes, fees, and cleanings.

Should we combine Reservation and Guest Care management, the fee is 15% of bookings after taxes, fees, and cleanings.

https://www.airbnb.com/users/show/150756545

https://www.airbnb.mx/users/show/221895249

https://www.tucasasayulita.com/rentals

https://www.sayulitalife.com/palma-chueca Hunter Sykes ‪+1 (831) 277 7346‬‬

https://www.sayulitalife.com/casa-brava Patrick Hagerman +1 (650) 307-0115

https://www.sayulitalife.com/casa-nosara Jason Osburn +1 (510) 333-4927

https://www.sayulitalife.com/la-promesa and https://www.sayulitalife.com/sombra David Taylor +1 (760) 585-8620

https://www.sayulitalife.com/tresvistas and https://www.sayulitalife.com/vista Jeff Lee +1 (925) 330-3677

We can tell you all about our services but we feel it’s best to let our customers tell you what they think.

Here are 100 reasons to work with and rent from Tu Casa Sayulita.

Tu Casa can find service providers to be contracted by the house or we can work directly with existing staff. Some of the service providers we use work at multiple homes that we manage. Although they are empolyees of the house, they are managed by Tu Casa and we ensure they will deliver quality work at our standards.

Typically, we try to keep 1-2 people working at the same property as they become familiar with the house. However, each house can present a unique situation so it will require a conversation to come to a final decision.

Yes, managing these personnel is included in the Property Care, Maintenance and Enhancement Fixed Fee.

This means that we would pay them and ensure they are meeting the standards we have set. We would also be the liason between them and the owners to communicate anything necessary.

Generally, cleanings are scheduled and we would try to avoid work on holidays. If any jobs do coincide with holidays, most employees receive twice their typical pay.

We create WhatsApp groups with guests and ourselves—Carlos, Ximena, and Bloyd. This ensures efficient and effective service with prompt responses. This way, we all see the messages and also if a guest calls, each of our 3 phones will ring and someone will always be available.

We do not increase any cost of cleaning, pool, handyman or services, we pass the cost directly to the spreadsheet.

The only time there may be an extra charge is what might fall under “Project Management”. This would be anything outside the scope of general maintenance like building an addition to the house, adding a palapa, remodeling a bedroom, etc. We always put our best foot forward and we have only in a handful of situations charged this Project Management Fee. If this is the case, it will be discuss ahead of time and an agreed upon price will be given to the owners. This has mostly happened during remodels and when new homes are being prepared for the rental market as many details remain unfinished. It may require extra time on our behalf to spend more time traveling to PV, online ordering things, dealing with receiving packages and taking things over to the house.

We take care of stocking the house with all necessary consumables and all expenses will be reported in the spreadsheet.
These expenses are billed to the house.